Policies
Complete and track policy acknowledgements
Read your assigned published policy, or manage the audience and progress for a policy you administer.
Before you start
Who this is for: Assigned personnel for acknowledgement; authorized policy managers for configuration and reminders.
- A published policy and an applicable acknowledgement assignment are needed to acknowledge.
- Managers need permission to change acknowledgement settings or send reminders.
Follow these steps
Open your assignment
Follow the policy acknowledgement from My work or its notification. Read the assigned policy and confirm the version. An acknowledgement records your response to that published version; it does not approve the policy for publication.
Record your acknowledgement
Use the acknowledgement action provided for your assignment after reading the policy. Wait for confirmation and check that the assignment is no longer pending. If the policy or assigned version cannot be accessed, ask the policy owner to resolve that before responding.
Configure the audience if authorized
On the policy, use Require acknowledgement and choose Personnel audience: All eligible personnel or Selected personnel groups. Set Due after days, then Save acknowledgement settings. Review the confirmation because newly eligible personnel can receive assignments and pending assignments outside the audience can be canceled.
Track and follow up
Inspect the current version's acknowledgement counts and outstanding assignments. Use Send reminder for an eligible pending assignment when needed. Reset acknowledgement requires a reason and creates a new assignment generation while retaining historical acknowledgement evidence.
What you should see
Your acknowledgement is recorded, or the policy's intended audience and outstanding assignments are visible for follow-up.
If something doesn’t look right
An expected person has no assignment
Check personnel eligibility, audience groups, the current published version, and whether acknowledgement is required.
A past acknowledgement still exists after a reset
Historical evidence is preserved. Inspect the newer assignment generation for the current request.
Progress differs from the member list
The acknowledgement audience is based on eligible personnel and configured groups, not automatically every account with workspace access.
Still need a little help?
Ask the assistant about these steps, or tell our team where you got stuck.
Contact support